Returns, Refunds & Exchanges
RETURNS & REFUNDS
You have the right to cancel your order with us under the Distance Selling Regulations 2000, but to make life easy, you can simply return or exchange items you order by letting us know within 14 days of receipt.
All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.
Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.
To return, please follow these instructions:
Email us at admin@getclobr.com stating which item you’d like to return.
- Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.
- Choose your packaging. We recommend you return your item(s) in the packaging we sent them in to ensure the item(s) arrive at ClobR in pristine condition.
- Include the invoice for your purchase inside the parcel.
- Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
EXCHANGES
To exchange, simply email us at admin@getclobr.com and we will handle your request. Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.